Frequently Asked Questions

No. Guess if you like, or leave it blank. Purity is determined here after your items arrive, and that measurement — not your estimate — is what your offer is built on.

Items are weighed after arrival, in the condition they arrive in. Settings, clasps, springs, and stones are accounted for separately from the metal, so you are not paying for a gemstone's weight or a hollow chain's air.

Anything sent to us can be returned if you decline the offer, so pieces with real sentimental weight are worth photographing before they leave. If a piece matters beyond its metal, say so on the form and we will walk you through where it lands before you commit.

Both. Broken chains, single earrings, worn links, dental gold and filing scrap are all evaluated on measured weight and purity.

The numbers on a quote request are indicative only. A firm written offer follows testing, and that offer is the figure you accept or decline. Because metal values move daily, we ask that you respond to a firm offer promptly.

Reply and say no. Your items are returned to you, and declining creates no fee, debt, or obligation on your side. You can request a fresh quote later.

Payment follows your acceptance of the written offer. We pay through PayPal. Account details are collected only as needed to deliver that payment.

We handle gold only — no silver-only lots, no platinum or palladium, and no standalone gemstones. We are not an appraisal service, so we do not issue certificates of authenticity or value for collectors.

Small lots are accepted. If a shipment turns out to be so modest that the metal value is not meaningfully different from handling cost, we will tell you before you send it rather than after.

All transactions are handled by mail, so there is no walk-in counter. Everything else — weighing, testing, offers, payment — works the same as it would across a counter.